Our first skincare range has been designed to address the major concerns of every skin type. However, every skin is unique, and we recommend carrying out a more personalized skin diagnostic.

We are also available to answer all your questions and provide advice at info@botenor.com.

Our first range of facial care products offers 100%
natural treatments, free from essential oils and any toxic ingredients. However, as every pregnancy is unique, it is best to seek advice from your doctor by providing them with the list of ingredients to ensure there is no risk.

If you notice a reaction after using one of our
products, stop using it immediately and send us an email at info@botenor.com attaching photos if possible.

Our development team will analyze your case and do their best to help you understand the causes of this reaction. You may be allergic to one of the ingredients.
For this reason, we recommend that you consult an allergist, and we will provide you with an adverse effect report form as well as the list of ingredients to help you identify the problematic ingredient.

Our products have never been tested on animals and never will be. Furthermore, animal testing has been strictly prohibited in Europe since 2013, for both organic and conventional brands. This is a European regulation and all European cosmetic
brands are subject to it.

Yes, all our skincare products are vegan; we do not use any ingredients of animal origin.

All our skincare products should be stored in a dry place, away from light and at room temperature. Some products can also be kept in the fridge for a refreshing application. Once opened, we recommend using the product within 6 months.

We would like to implement a policy of including a sample with every order so that you can test other products in the range. We are currently exploring a plastic-free sampling solution.

We are always available to advise you and find the routine best suited to your needs. You can reach us by email atinfo@botenor.com,we will reply as soon as possible.

Our skincare products are entirely manufactured and designed in France.

Delivery methods and rates vary depending on the country and the weight of the package. The various options will be offered at the time of checkout.

Depending on your country of residence, customs duties may apply upon receipt of the package and are your responsibility.

Orders are dispatched within 24 to 48 hours (excluding weekends and public holidays), but delivery times remain dependent on the carriers. Once the order has been dispatched, you will receive a tracking link for your package. In the event of a delivery delay or anomaly, do not hesitate to contact us at info@botenor.com. 

We deliver to all EU countries as well as worldwide. Shipping costs vary depending on the chosen delivery method and are free or reduced in certain zones based on your cart total.

Customs duties may apply upon receipt of the package depending on your country of residence and are your responsibility. It is your responsibility to check any applicable customs duties in your country of residence before placing an order.

Depending on your country of residence, customs duties may apply upon receipt of the package and are your responsibility. The amount is specific to each country and depends on your order total, so we cannot anticipate these costs or provide you with their amount.

You have 15 days (unless otherwise specified) to collect your parcel from a post office and 8 days from a Chronopost pickup point. If you encounter an issue and are unable to collect your parcel, it will be returned to us.

In this case, please contact us directly at info@botenor.com and we will process a refund for your order (excluding shipping costs).

You will then be able to place a new order. 

If your package has unfortunately been damaged in transit, please refuse it upon delivery so that it can be returned to us.

If you opted for delivery without a signature and discovered the issue after the package was delivered, please contact us directly at info@botenor.com, attaching photos of the damaged package and products. We will get back to you promptly with a replacement or compensation solution.

In accordance with the law, you have a 14-day withdrawal period from the date of receipt to return your order at your own expense and in its original condition (products and their packaging must be intact). Any damaged product cannot be refunded and will be returned to you at your expense.

If you wish to return your order, please contact us at info@botenor.com so that we may inform you of the procedure to follow.

If you wish to exchange an item, you have 14 days
to return it to us. Only intact and unopened products will be accepted, and return shipping costs will be at your expense. Contact us atinfo@botenor.com to learn the procedure to follow. 

To create your customer account, click on "Log in" at the top right of the screen, then enter your email address under "Create an account". All you have to do is follow the steps!

If you are trying to log in to your account but an error
message is displayed, please verify that your email address and password are correct. You may not have a customer account yet; in that case, you can simply create one on the same page.

If you have forgotten your password, click on "forgot password". You will receive an email allowing you to reset it.

If, despite these tips, you are still unable to
log in, please contact us at info@botenor.com.

If you are trying to log in to your account but an error
message is displayed, please verify that your email address and password are correct. You may not have a customer account yet; in that case, you can simply create one on the same page.

If you have forgotten your password, click on "forgot password". You will receive an email allowing you to reset it.

If, despite these tips, you are still unable to
log in, please contact us at info@botenor.com.

You can change your password at any time. To do so, you can click on "forgot password" when logging in to receive a reset email or go to the "Account" tab at the top right of the screen, then "Your profile".
Enter your current password, then the new desired password and save.

You can save one or more delivery addresses in the "Your addresses" tab of your customer account. They can be modified or deleted as often as you like.

To delete your account and your data, send us a message at bienvenue@boténor.com.

If your order has been confirmed, you will receive a confirmation email with an order number and will also be able to find it in the "Your orders" tab of your account. If you have not received a confirmation, but your payment has been processed, please contact us at info@botenor.com so that we can check our records.

Your order will be shipped within 24 to 48 hours of being placed (excluding weekends and public holidays). Once shipped, you will receive an email containing the tracking link for your parcel. The delivery times provided on our site are estimates and Boténor is not responsible for any potential delays.

Once your order has shipped, you will receive a tracking link that will allow you to track your package. You can also find this tracking link in the "Your orders" tab of your account.

Please write to us as soon as possible at info@botenor.com. If your package has not yet been processed, we will be able to change the delivery address. Otherwise, we will have to wait for your package to be returned before reshipping it to a new address.

If your order has not yet been processed, please contact us promptly at info@botenor.com so that we may cancel your order and issue a refund. If your order has already been processed and is ready for shipment, we will provide you with the return procedures to follow.

Accepted payment methods are: PayPal and bank cards: Visa, CB, and MasterCard.

On the payment page, select "Pay in installments with Klarna". You will then be redirected to a payment page where you must enter your bank details as you would for a standard payment. You will find a summary of your upcoming installments there. You will then receive a summary email with your payment schedule, followed by a reminder email 3 days before each installment due date.

Alma systematically performs a 3D Secure check to confirm that you are the owner of the card being used. Your bank will then send you an SMS confirmation or a push notification via your banking app, in order to confirm that you are the one initiating the transaction and that it is not fraudulent.

Your payment is processed securely via the 3D Secure system: this secure online payment protocol guarantees the encryption of your banking details and their secure transmission to the banks' servers.

If an error message appears and you are unable to confirm your order despite verifying that all information is correct, we recommend clearing the cookies and other site data stored on your computer. Once the page is refreshed, you will need to restart your order.

If the problem persists, please contact us at info@botenor.com so that we can identify the cause of the error. and concise answer to guide your customers.

We advise you to contact your bank directly to find out the reason for this payment refusal. If no problem is identified on their end, please contact us at info@botenor.com so that we can find a solution.

If you have a promotional code, simply enter it in the "Your code" box located in your cart.

Once the order has been confirmed, we are unfortunately unable to add a promotional code. You will still be able to use it on a future order, provided the offer is still valid.

For the moment, our products are available for sale online only
on our website.